Waters Corporation

  • Jr.Excellence Center Representative

    System ID
    8877
    Company Name
    Waters Division
    Category
    Administrative Support
    Job Locations
    KR-Seoul
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
    Korea, South
  • Company Description

    For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in over 100 countries around the world.

     

    Overview

    The service response center person need a keen understanding and a positive attitude.
    Also It will have the leadership to represent Waters Korea services.

    1 SVC Response Center and CIT
    2. CRM quotation
    3. Support all back-office works in Customer Success department

     

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    Responsibilities

    1 SVC Response Center
    1) SVC FSE Assign & Engineer call-back
    2) Assign to Sales
    3) Assign to MKT
    2. CIT support
    1) Inform PM/Qualification to Engineer
    2) Other administrative works with CIT
    3. CRM quotation
    1) instrument transfer Quotation to customer
    2) SVC part Quotation to Dealer
    4. Support all back-office works in Customer Success department
    5. Other administrative works in coordination with F&A team

    Qualifications

     Requirements

    1. Actively engaged internally and externally
     2. Excellent organizational skills, ability to multi-task and attention   to detail
     3. Above College Degree 
     4. Strong computer skills such as excel, etc
     5. Seeks out feedback and learns from experience.
     6. Strong communication and understands how the service process

     

    Competencies

     - Communication & Interpersonal Skill Teamwork

     - Customer Commitment

     - Continuously develop oneself independently.

     - Diligence and sincerity

     - Multi-tasking & Time Management

     - Actively collaborates and share information based on the macro view.

     

     

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