Waters Corporation

  • Regional Service Manager

    System ID
    8883
    Company Name
    Waters Division
    Category
    Field Service
    Job Locations
    BR-SP-Alphaville-Barueri
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
    Brazil
  • Company Description

    For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.

     

     

    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

    Overview

     

    Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professional that are technical experts on Waters’ product suite.  As a Regional Service Manager working for an industry leader, you'll provide management support to a team of field service engineers that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software.  In this challenging role, you'll have the opportunity to recruit, develop, train, and manage a team.  The field service organization provides technical expertise for Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

     

    Waters Corporation is currently seeking a highly skilled, motivated professional to join our world-leading Field Services Organization managing a service team in the West Region II in Brazil.

     

    Responsibilities

    • ASSEGURAR O CUMPRIMENTO DAS METAS DE VENDAS DE SERVIÇO ESTABELECIDAS, DENTRO DA POLÍTICA DEFINIDA ( BUDGET ), DESENVOLVENDO, ORIENTANDO E ESTIMULANDO A EQUIPE TÉCNICA DA AT
    • MANTER CONTATO COM OS CLIENTES ATUAIS, IDENTIFICANDO O NÍVEL DE SATISFAÇÃO EM RELAÇÃO AOS SERVIÇOS PRESTADOS, INTERAGINDO COM A ÁREA OPERACIONAL NA SOLUÇÃO DE EVENTUAIS PROBLEMAS
    • CONTROLAR A AGENDA SEMANAL DOS TÉCNICOS (NA AUSÊNCIA DO SUPERVISOR TÉCNICO)
    • ESTABELECER AGENDA DE CURSOS ESPECÍFICOS PARA OS TÉCNICOS
    • REVISÃO ANUAL DE PERFORMANCE DOS FUNCIONÁRIOS DA ASSISTÊNCIA TÉCNICA “PERFOMANCE REVIEW”
    • AVALIAÇÃO E APROVAÇÃO DE ORÇAMENTOS DE COMPRA DE MATERIAIS E EQUIPAMENTOS PARA O DEPARTAMENTO DE ASSISTÊNCIA TÉCNICA
    • MANTER ATUALIZADO OS INDICADORES DE PERFORMANCE DO DEPARTAMENTO DE ASSISTÊNCIA TÉCNICA

     

    Qualifications

    • BS/BA degree or equivalent

    Competencies:

    • Must possess a strong customer focus
    • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
    • Personal sense of integrity and trust
    • Effective time management skills
    • System level approach to problem solving
    • Analytical mindset with a strong drive to resolve open issues
    • Excellent verbal and written communication skills

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