Waters Corporation

  • Service Engineer

    System ID
    8910
    Company Name
    TA
    Category
    Field Service
    Job Locations
    CN-Beijing
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
    China
  • Company Description

    As the world’s leading supplier of thermal analysis and rheology systems, TA Instruments is a fast growing and highly profitable division of an S&P 500 company, priding itself in innovation and an uncompromising commitment to customer support.  Our continued growth relies on recruiting and developing individuals that can make a positive contribution to our business.  For additional information about our high technology products sold to Global Fortune 500 companies and leading academic institutions and government laboratories around the world, visit our website at www.tainstruments.com

     

    Headquartered in Delaware, with manufacturing sites in the US and Europe, we are represented in all of the major markets around the world with sales offices in the USA, Canada, Japan, India, China, Taiwan, South Korea, Brazil, Mexico, Australia and across Europe.

     

    TA Instruments is a wholly owned subsidiary of Waters Corporation. 

     

    Overview

    This is an individual contributor role that will be responsible for achieving high level of customer satisfaction primarily in the field of Waters solutions mainly in China region.

     

    The incumbent will be responsible for inventory management, service contract sales and administration.  This role requires approximately 70 % travel and must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills.  As a member of the Service organization, the incumbent will gain fruitful insights into this international service portfolio of a dynamic organization.

    Responsibilities

    • Manage Installation, maintenance and support of customer solutions implementation primarily in ESG instruments in TA Instruments
    • Provides customer support; training, diagnoses and troubleshoots customer problems, assists with parts management issues.
    • Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for optimal performance.
    • Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for effectiveness.
    • Prepares a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits required paperwork on a timely basis to department management.
    • Establishes and maintains prompt professional communications with customers and internal resources.
    • Provides information to customers regarding service products and offerings; effectively sells service products and contracts.

    Qualifications

    • BS/BA in Chemistry or Biology, engineering or other science related field
    • 2 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous TA Instruments product suite (DSC, TGA, SDT, TMA, and DMA)
    • Valid Driver's License in good standing is mandatory
    • Ability to perform effective system level troubleshooting
    • Overnight travel as required including possible international travel

    Competencies:

    • Must possess a strong customer focus
    • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
    • Personal sense of integrity and trust
    • Effective time management skills
    • System level approach to problem solving
    • Analytical mindset with a strong drive to resolve open issues
    • Excellent verbal and written communication skills

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