Waters Corporation

  • HR Operations Manager

    System ID
    Company Name
    Waters Division
    Human Resources
    Job Locations
    HK-Hong Kong
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
    Hong Kong
  • Overview

    As a member of the HR Shared Service Office reporting directly to the Vice President of HR Operations, provides HR Generalist consultative services to the managers, employees, CoEs, and HR Business Partners to deliver HR Service Delivery Model. 


    • Provide expert opinion on area(s) of responsibility to contribute to HR Operations Management of strategic planning, problem solving and overall direction of the HR service delivery model
    • Responsible for consistent and efficient delivery of a broad range of HR services and CoE programs for the organization. May have a particular focus or expertise in an area of HR or particular geography. Support the administration of Compensation, Benefits, Employee Relations, Payroll, Time & Attendance, Recruiting, and Learning & Development. Delivery of HR services and CoE programs in compliance with country specific laws and regulations
    • Partner with CoEs and HRBPs on the design, development and implementation of HR policies and procedures, making sure new services and programs are in compliance with local policies and procedures for the region. Provide consultation, guidance, and coaching to more junior members of HR Operations. Services and Programs may be related to various HR functions, including but not limited to compensation, payroll, benefits, time & attendance, employee relations, talent, recruiting, learning and development, data administration, and HRBP support.
    • Implementation of programs to effectively communicate with and train HR staff, employees, managers and key stakeholders on new processes and standard requirements
    • Acts to solve problems and identify new opportunities. Resolves complex HR issues conferring with managers on intricate and highly sensitive issues. May work with Legal Counsel directly as appropriate
    • Provides consultation, guidance, and coaching to managers in areas such as:
      • Proper handling of employee relations matters and conflict resolution
      • Delivering and documenting performance feedback
      • Ensures consistent interpretation and application of employment policies and practices
      • Ensures that escalated client/employee issues are resolved with urgency
      • Conducts internal investigations in conjunction with appropriate resources



    • Demonstrated mastery of HR principles, theories and concepts. Understand core business objectives and how HR goals link to business priorities. Interprets policies and procedures and applies judgement of application for the business. Provides analysis and solutions for non-routine issues. Solves complex problems in consideration of policies and procedures. Drives the refinement of policies and procedures.
    • 5+ years’ experience with a university degree
    • Ability to effectively present information
    • Ability to influence behaviors across team and inspire results
    • Ability to write reports, business correspondence and procedures
    • Proficiency in Microsoft Office Suite
    • Attention to detail
    • Customer focused
    • Operates with integrity, transparency and humility
    • Acts as a true company owner to advance the overall interests of Waters
    • Carries a broad global perspective of markets, tech, and trends
    • Balances clear strategic thinking and accountability in execution to deliver results
    • Actively creates the conditions for Waters’ people and teams to succeed




    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.


    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.


    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.




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