Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Customer Service and Support Specialist to support the very successful growth of our businesses across Austria. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As Customer Service and Support Specialist, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”.  This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets. 

• Deliver high quality Service and Support to customers
• Perform installations, PMs (Performance Maintenance), repairs, upgrades, compliance services and training for customers
• Effective fault-finding in areas of chemistry, mechanical and electronic
• Perform customer trainings on newly implemented systems
• Optimize customer relations
• Effectively manage own calls, administration and inventory
• Follow Waters routines with an emphasis on quality
• High focus on customer success
• Work effectively cross function and cross border       
• Additional tasks when and where business demands

Competencies:

• Qualified to degree level in a life-science related discipline
• Good communicator with a high level of customer focus
• Methodical approach to problem solving.
• Fluency in written and spoken German and English; any additional languages would be a plus
• Five years experience in the use and/or service of Liquid Chromatography and/or Mass Spectrometry products
• Strong interest and focus on effective system level problem solving
• Sound knowledge of PC operating systems and basic computer network skills
• Ability to identify and lead a customer enquiry established whilst on site through to the sales team
• Keen mind on continuous development of product/software knowledge
• Readiness to travel up to 75% of the time within the territory

Tasks:

• Carry out routine maintenance, emergency repairs and general technical support for users of Waters HPLC/UPLC/ MS-Systems in Austria.
• Travel nation-wide, spending several consecutive nights away from home as needed, to fulfill post-sale installation and training elements of the role
• Act in a pro-active manner to assist product managers and sales to identify and develop business potential for LC/MS technologies
• Continue to develop product/software knowledge as the role demands
• Stay current with the latest product technology through self learning as well as structured training courses to support systems

Travel:

• Clean driving license and valid passport will be required;
• This is a territory-based position with travelling within your designated territory and occasional travels to other countries for activities such as local business support, meetings and trainings.
• A disclosure of any criminal convictions will be required as some of our customers work in sensitive and confidential government areas.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.