Waters Corporation

  • Technical Support Specialist

    System ID
    Company Name
    Waters Division
    Technical Support
    Job Locations
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
  • Overview

    This is a challenging career opportunity for an individual who is knowledgeable about liquid chromatography and mass spectrometry and is passionate about sharing knowledge with others.

    Working with the account managers the successful candidate will provide technical assistance throughout sales process.


    Post sales, the successful candidate will drive customer success through supporting the adoption of Waters solutions.


    Based in Melbourne, travel throughout ANZ will be required.


    • Maintain a high level of knowledge on applications and instrumentation;
    • Learn new MS products and disseminate this information to the account managers and fellow members of the support team;
    • Engage with the account managers during the pre-sales process providing technical assistance as required;
    • Deliver presentations/papers and attend conferences/trade shows if required;
    • Carry out demonstrations, adhere to and enforce the procedures put in place for managing these;
    • Provide technical assistance in preparing and review of MS quotations and tender submission documents;
    • Delivery of customer education courses;
    • In house applications support for installed customer base;
    • On site troubleshooting and application set up;
    • Provide internal training to Waters field staff when required;
    • Documenting customer interaction through the use of CIT or CRM as appropriate.


    • Minimum Bachelor of Science Degree (Organic Chemistry, Biochemistry or equivalent);
    • Maintaining an in depth knowledge of the technical capability of the Waters MS portfolio and their applications;
    • Proven ability to troubleshoot and solve issues with methods and instrumentation;
    • A proven ability to interpret and report scientific results;
    • Good communication skills including active listening, presentation and writing skills;
    • Ability to plan activities and prioritise accordingly to ensure timelines are met;
    • Actively pursues solutions that are customer focused;
    • Shows perseverance when hurdles are encountered;
    • Ability to keep technical knowledge current and to apply this in developing creative solutions;
    • Ability to build effective customer relationships;
    • Willingly and actively shares knowledge with team members;
    • A proven effective team member.

    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.


    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.


    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.




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