The Sr. CRM Specialist will work alongside a talented team of multi-discipline specialist; but be able to independently perform routine and non-routine daily activities of Account & Contact life-cycle to ensure a high level of master data integrity worldwide. The candidate will specifically contribute to system and process improvements to meet the overall corporate goal & objectives. Conduct vertical and basic horizontal business process analyses, whereby judgment is exercised within defined practices and procedures to determine appropriate courses of actions. These accountabilities will be achieved through developing high trust relationships with internal customers, critical data analysis, attention to detail and a customer focus.
Type of accounts:
Web Registration Management
Maintain the integrity of the back office processes for Waters’ Website Customer Registration Database.
Maintain the back office of "Contact Waters" section of Waters.com and ensure immediate responses to our customers and field operations.
Maintain the data integrity of our contacts within our CRM database.
Product File Administration
Maintain the integrity of our product/pricing file within SAP R/3 environment
Competitor Blocking Audit
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.
Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.
Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.