Waters Corporation

  • Sr. CRM Specialist - AS5022

    System ID
    9255
    Company Name
    Waters Division
    Category
    Administrative Support
    Job Locations
    IN-KA-Bangalore
    Employment Type
    Temporary Full-Time
    Job Location : Country (Full Name)
    India
  • Overview

    The Sr. CRM Specialist will work alongside a talented team of multi-discipline specialist; but be able to independently perform routine and non-routine daily activities of Account & Contact life-cycle to ensure a high level of master data integrity worldwide. The candidate will specifically contribute to system and process improvements to meet the overall corporate goal & objectives. Conduct vertical and basic horizontal business process analyses, whereby judgment is exercised within defined practices and procedures to determine appropriate courses of actions. These accountabilities will be achieved through developing high trust relationships with internal customers, critical data analysis, attention to detail and a customer focus.

    Responsibilities

    Account Management

      • Globally Create, Change, Deletion of Prospective Accounts
    • Globally Create, Change, Deletion of Customer Accounts

     

    Type of accounts:

      1. Sold To
      2. Sold To for Ultimate Destination
      3. Ship To
      4. Bill To
      5. Payer
      6. Hierarchies
      • Inter-Company Accounts - Create, Change, Deletion of Inter-Company Accounts by working with Corporate Finance and Subsidiaries around the world.
      • Shipping Carriers - Create, Change, Deletion of Shipping Carriers.
      • Waters Employee Accounts - Create, Change, Deletion of Waters Employee Accounts
      • Customer Text Notes - Adding, Changing and Deletion of Customer Text Notes against Customer Accounts
    • Blocking and unblocking of Customer Competitor Accounts
    • Blocking and unblocking of Proprietary Customer Accounts
    • Release of ZFD Orders after Address Validation

     

    • Update business partner information in accordance with procedural guidelines to ensure data accuracy and minimize duplication of records.
    • Ensure proper documentation is obtained in order to change an account.
    • Barcode and Scan Customer/Web/Postal Code/Hoovers SIC Code supporting documentation.

     

    Web Registration Management

    Maintain the integrity of the back office processes for Waters’ Website Customer Registration Database.

    • Authenticate and process all incoming web records within the database on a daily basis. As well as follow up on any records in a clarification status. Immediate and up to 8 hour turnaround expectation.

     

      1. New Registrations
      2. Customer Web Quotations (Unmapped or New Account Mapping)
      3. Customer Profile Changes
      4. Upgrade Requests
      5. Service Plan registrations worldwide
    • Employee Terminations - Delete both the Web Registration and Super Admin records when an employee terminates from Waters Technologies Corporation.
    • Maintain weekly/monthly/yearly statistics.

     

    Contact Waters

    Maintain the back office of "Contact Waters" section of Waters.com and ensure immediate responses to our customers and field operations.

    • Website Support / Login Help
    • General Questions
    • Chemistry Request Product Pricing
    • Instrument and Informatics Request Product Pricing
    • Chemistry Purchase Intent
    • Instrument and Informatics Purchase Intent

     

    Contact Management

    Maintain the data integrity of our contacts within our CRM database.

    • Create, update and delete business partner contact information in accordance with procedural guidelines to ensure data accuracy and minimize duplication of records. i.e. email addresses, telephone and fax number, department, bldg, room, floor, and internal mail.
    • Audit new contacts added each day to our CRM database through various automated systems and individuals manually entering contacts and update information as necessary needed by utilization of MASS Update Program. i.e. Contact titles.
      1. Maintain statistics on resolution of cases and users creating duplicates. Continuously bring awareness to the management team of training concerns.
    • Run the duplicate contact report on a daily basis to identify cases of duplicate contacts that exist within our CRM database in order to keep the corporate database clean and print, Resolve by doing utilization of Data Cleansing Program or the following transactions:
      1. Move Contacts from one account to another
      2. Move Contacts under an Alternate Mailing Address
      3. Maintain Nickname and Legitimate Duplicate Contact Tables within CRM.
      4. Create Alternate Mailing Addresses
      5. Delete Contacts

     

    Product File Administration

    Maintain the integrity of our product/pricing file within SAP R/3 environment

    • Add and Change pricing for specific products by utilizing SAR database within Lotus Notes and Cover Pages.
      1. Inter-company Transfer Price
      2. U.S. and Canadian Base List Price
      3. Latin America Base List (LA)
      4. Puerto Rico Base List
      5. Mexico Base List Price
      6. TA Instruments - Worldwide
    • Change std cost rolls on a monthly basis by working with corporate finance.
    • Creation of Base List Pricing for Perkin Elmer Vendor Agreement.
    • Create kit differential pricing conditions for kit part numbers
    • Create trade-in pricing conditions for trade-in part numbers
    • Create Excise tax pricing conditions on the sale of medical devices.
    • Barcode and Scan material hard copy pricing documentation.
    • Provide specific documentation/information to auditors as required

     

    Campaign Management

    • Directly responsible for processing all requests received via the Account/Contact database in regards to Request a Catalog for a customer.
    • Consistent, timely data entry of responses (inquiries or leads) in conjunction with a consistent, timely return of the appropriate completed forms or excel spreadsheets and 3rd Party Leads.

     

    Competitor Blocking Audit

    • Creating Competitor Records within GPP Lotus Notes Database
    • Review all SAP accounts against Competitor Database and add or delete blocking as necessary.

    Qualifications

    Qualifications:

    • Associates Degree in Business Administration or 2 to 4 years demonstrated related experience.
    • Minimum of 2 years working with SAP SD/MM Master Data and Internet.
    • Experience with other SAP modules is a definite plus.
    • Working knowledge of system tools       (Microsoft Office - Intermediate, SAP, Internet)
    • Strong foreign language both verbal and written Chinese, Japanese, French or Spanish.
    • Strong database experience
    • Excellent interpersonal skill and ability to influence team members and co-works without formal reporting authority.
    • Better than average product/pricing/customer knowledge
    • Must possess superior communication & interpersonal skills
    • Must be able to work independently and be cross managed from a distance.
    • Customer Service skills
    • Need to keep abreast of new technologies on the horizon.
    • Good facilitation and presentation skills.
    • Ability to recognize problems, offer alternative options and recommend best solutions.
    • Ability to deal across a broad array of Field/Headquarter Managers when required.

     

    Performance Behavior Characteristics

    • Accurate: Places high value
    • Communication: Good facilitation, verbal communications skills and organizational skills.
    • Goal & deadline oriented.
    • Customer satisfaction oriented.
    • Analytical: Investigates and sorts information effectively.
    • Self-starter: Able to work under occasionally stressful situations, and be a team player.
    • Demonstrates professionalism.
    • Ability to recognize problems and resolve or escalate to proper levels with viable alternate solutions.
    • Able to follow instructions, take direction and maintain objectivity.
    • Reliable: Completes work on time
    • Flexible
    • The passion to do whatever it takes.

     

     

    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

     

    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

     

    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

     

     

    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

     

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