Waters Corporation

  • Field Application support and Customer Education specialist - UK

    System ID
    Company Name
    Waters Division
    Field Support
    Job Locations
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
    United Kingdom
  • Overview

    Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Field Application support and Customer education specialist to support the very successful growth of our businesses across UK and Ireland. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. 



    The Customer Success Team is an integral part of the Waters UK and Ireland sales organistion, focusing on delivering benifit to our customers through collaboration. We are looking for a dynamic team member to join us in helping our customers realise the full potential of our product range through training and application support.



    • Delivery of Empower  (including PDA) courses both in-house and on-site at customers’ premises in the UK.
    • Delivery of UPLC, UPC2 and QDa training courses both in house and on customer premises across the UK
    • Ability to present Masslynx, Mass Spectrometry, HPLC and Chemistry training courses anywhere in the UK will be an advantage.
    • Planning of training calendar and co-ordination of resources  across the organisation (when necesary) to ensure that a full range of training courses is provided and advertised to UK customers. 
    • Work closely with the sales and service organisations to qualify and fully understand our customer's training needs.
    • Dependant on the skills of the successful applicant the role may evole into supporting Demonstration and on site application support activities.



     A  BSc Degree (or Higher) in Life sciences or related subject. 



     The candidate should have relevant experience gained within an analytical laboratory environment ideally with Waters instrumentation and Chromatographic data systems.



     The candidate should have:

    • A high level knowledge of UPLC / HPLC techonology.
    • A working knowledge of Empower.
    • Good communication skills, experience in a teaching or mentoring role would be advantageous.
    • Good organisational skills and the ability to prioritse will be expected.


    Travel (If Applicable):

    There will be a requirment for the candidate to spend time away from home when needed, travelling to customer sites across the UK.


    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.



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