Waters Corporation

  • Business Systems Support Expert

    System ID
    Company Name
    Waters Division
    Business Technology and IT
    Job Locations
    Employment Type
    Regular Full-Time
    Job Location : Country (Full Name)
  • Overview

    As a key member of the Global Markets Business Systems Support Group, this position will primarily be focused in supporting our existing information systems from a functional point of view.


    In an international environment and part of our Banaglore based support structure he/she will be the principal interface between the end-users and the Corporate Business Technology group, and as such will have to provide direct support to end-users. Indeed in a group of 3 business support experts , the person will have to organize , structure and treat  support tickets. Initial geographical scope will be America and Europe/india  but this may extend to Asia going forward . Functional scope will be busines tools used by the Global Market team so the main platofrms to support will be our CRM Sales , CRM Service and Marketing solutions.


    • Day-to-day first level of support for International users across the globe mainly around sales and service business systems. Tasks allocation within the team of 3 people may evolve to insure a robust and good quality of service but this will be including amongs other :
      • Service sales tools
      • Service enablement functionalities
      • Marketing
      • Customer Service related application
    • Participate in unit/integration testing during business system upgrades or implementation of new functionality or new business systems
    • Integrate / learn new functionalities as deployed in order to align our Bangalore based support capabilities to the latest platforms  


    • Candidates must have BS or BA Degree as well as at least 2-3 years of experience in a professional business environment with diverse business systems - ideally the service space
    • Customer focus
    • Advanced problem solving with the ability to balance priority, speed and risk 
    • Effective communication 
    • Good level of autonomy
    • Risk assessment and software testing skills
    • SAP functional knowledge: Customer Service, CRM experience, Analysis for Office
    • Proficiency in Microsoft Office
    • Lotus Notes functional knowledge, preferred
    • SalesForce knowledge will be a plus

    Company Description

    For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in more than 100 countries around the world.





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